The Challenge

In today’s fast-moving, complex and dynamic technological world, companies depend on reliable digital infrastructures. The challenges they face make the selection and integration of a monitoring tool a strategic decision.

  1. Complex IT infrastructures: The increasing networking of on-premise, cloud and hybrid environments makes it difficult to comprehensively monitor and manage all systems and devices.
  2. Multi-vendor & technology support: Ops teams need to support a variety of technologies and platforms from different vendors. Their fast and flexible integration is crucial.
  3. Lack of visibility and insight: Without a centralized platform, it is difficult to get a complete overview of the performance and health of all IT components, which delays the identification and resolution of issues.
  4. Reactive rather than proactive troubleshooting: Companies often struggle with reactive troubleshooting, which ties up time and resources instead of identifying problems early and solving them proactively.
  5. High operating costs and limited resources: Managing and maintaining monitoring tools can be costly and resource-intensive, especially when multiple solutions are in use and poorly integrated.
  6. Only a few individual know-how carriers: Open source or in-house monitoring solutions are usually maintained by individual specialists. If you can no longer access these specialists, the entire process is at risk.
AppOmni

LogicMonitor – the Solution from NetDescribe

LogicMonitor is a cloud-based IT infrastructure monitoring platform that helps organizations monitor their networks, servers, cloud environments and applications in real time. The platform provides comprehensive insights and analytics to optimize performance and availability and proactively identify and resolve issues. With customized dashboards and automated notifications, LogicMonitor helps ensure the efficiency and reliability of the IT environment, so your teams can spend less time monitoring and more time innovating.

Automated network monitoring for hybrid enterprise IT environments. Optimized cloud monitoring for comprehensive insights into the infrastructure. With LogicMonitor, you can easily map your networks to get a complete overview.

Source: www.logicmonitor.com

LogicMonitor is designed to be implemented quickly and integrate seamlessly into your existing infrastructure. It collects telemetry data and creates transparency across multi-cloud environments, different infrastructures, applications and business services. With AI-driven analytics, the platform automatically detects anomalies and trends, analyzes thousands of events and provides you with the insights you need to efficiently identify and resolve issues when every minute counts.

A unified environment

  • A single view across multiple clouds and on-premises
  • Seamless monitoring and troubleshooting
  • Shared dashboards, alerts and insights
  • Service insights to visualize business aspects

Multi-level intelligent AI-powered analysis processes

  • Prediction and dynamic thresholds
  • Correlation of alerts and actionable insights
  • AI-driven analysis and anomaly detection

LogicMonitor offers easy integration of 2,500+ technologies. Thousands of out-of-the-box integrations with top brands such as Cisco, Juniper, Meraki and others, enable easy automatic and agentless discovery of all devices on all networks.

  • Monitor your networks via SNMP, SysLog, API, jFlow, NetFlow, sFlow, WMI, NBAR2 and/or IPFIX.
  • Monitoring of firewalls, routers, switches, wireless devices, load balancers and more.
  • Full monitoring for cloud-based networks including SD-WAN.

Infrastructure Monitoring – Comprehensive infrastructure monitoring with contextual insight into your ever-expanding and dynamic IT landscape. Predictive insights into your cloud, on-premises and hybrid environments and intelligent troubleshooting tailored to your needs.

  • Network monitoring
  • Server monitoring
  • Remote monitoring
  • Virtual Machine Monitoring
  • Database monitoring
  • Storage Monitoring
  • Configuration Monitoring

Cloud Monitoring – Monitor as you modernize with unified hybrid multi-cloud monitoring that scales across your complex ecosystem. Maximize your migration investments in AWS, Azure and GCP with real-time visibility into the health and performance of your cloud deployments.

  • Container Monitoring
  • AWS Monitoring
  • GCP Monitoring
  • Azure Monitoring

Digital Experience – The user experience has a major influence on the success of a digital platform. An application performance monitoring (APM) solution monitors the performance of application components such as servers, databases and services. When it comes to user experience monitoring, Digital Experience Monitoring (DEM) is the key component to truly understand how users (humans, machines or digital devices) interact with their digital platforms.

  • SaaS Monitoring
  • Website Monitoring
  • APM

With the LogicMonitor API, you no longer need to manually onboard individual devices and their operating attributes. Use the LogicMonitor API to automate the onboarding process for an entire site in just a few minutes using one data source (e.g. CMDB).

You can integrate LogicMonitor with a third-party IT Service Management (ITSM) solution to create a seamless connection between the two platforms.

Examples of workflow solutions that you can integrate with LogicMonitor:

  • Datto’s Autotask Professional Services (PSA)
  • ConnectWise
  • Atlassian’s Jira Service Management
  • PagerDuty’s Incident Response
  • ServiceNow’s Configuration Management Database (CMDB)
  • ServiceNow’s Incident Management
  • ServiceNow’s Service Graph Connector

By integrating LogicMonitor with a workflow integration, bi-directional communication can be established, allowing LogicMonitor to handle the incident management workflow based on the LogicMonitor alert status and allowing selected ITSM solutions to acknowledge alerts based on the incident status. For example, when an alert goes through the escalation chain, LogicMonitor communicates with your ITSM solution to create, update and close incidents.

In addition, you can acknowledge alerts from some solutions based on the status of an incident.

Source: www.logicmonitor.com

Get to know Edwin AI! The innovative generative AI solution from LogicMonitor, designed to be an indispensable partner for ITOps teams.

Edwin AI revolutionizes cross-functional incident handling. Through machine learning and intelligent automation, Edwin AI accelerates the detection, analysis and resolution of problems many times over.

Edwin AI optimizes cross-functional support workflows by aggregating and processing relevant data in real time to deliver immediate actionable insights. IT teams can respond faster and more accurately to incidents, minimize downtime and increase the efficiency of the entire IT ecosystem. By using Edwin AI, companies can master the complexity of modern digital infrastructures and meet the ever-increasing demands on performance and availability.

Immediate results

  • very short time-to-value
  • deployment in less than a day, without extensive training
  • immediate real-time summaries and autocorrelation
  • fast ticket routing
  • escalation delays are prevented

Supercharging level-one and level-two support

  • the GenAI assistant scales IT operations exponentially
  • proactive operation replaces reactive “firefighting”
  • customizable machine learning models
  • customized insight reports for specific business needs

Promotion of cross-departmental collaboration

  • consolidation of support workflows across ITOps, SecOps, DevOps and other areas
  • accelerate cross-functional resolution of incidents
  • correlation of related alerts in individual tickets
  • fast problem resolution or seamless routing to relevant teams

Edwin AI stops the constant background noise of alerts!

  • compresses up to 97% of the alert volume
  • reduces alerts and improves focus
  • ensures critical issues are not overlooked
  • identifies causal alarms and patterns
  • uses automatically generated tags and timelines to recognize patterns
  • helps teams to focus on the essentials

The LogicMonitor platform helps companies to optimize their IT operations, increase efficiency and reduce costs.

Easy onboarding: Quick and easy integration into existing cloud services and applications, resulting in a fast time-to-value.

Real-time insights and proactive management: Real-time data and analytics available at any time enable proactive management and rapid response to potential issues.

Ease of use for IT teams: Intuitive usability simplifies day-to-day operations and minimizes training requirements for IT teams.

Reduced time and effort: The platform reduces the time and effort required to set up and customize monitoring, resulting in cost savings and more efficient use of resources.

Effective prediction and reduction of downtime: Advanced monitoring and analytics tools allow downtime to be predicted and minimized, increasing IT infrastructure reliability.

Support for multi-tier IT infrastructures: LogicMonitor provides a comprehensive solution for monitoring traditional data centers as well as public cloud environments, enabling consolidated management.

Replacement of outdated legacy monitoring tools: Outdated and inefficient monitoring tools can be easily replaced with LogicMonitor, modernizing and simplifying the monitoring landscape.

Scalability and flexibility: The platform is scalable and flexible, allowing organizations to adapt it to their specific needs and growing IT environments.

Centralized monitoring and management: A single dashboard enables centralized monitoring and management of all IT resources, improving efficiency and visibility.

Increased operational efficiency: The consolidated platform not only saves time and costs, but also optimizes resource allocation and utilization in the IT department.

Improved decision making: Informed insights and analytics enable IT and business leaders to make more informed decisions that support performance and business goals.

Service and support: Automated integration of LogicMonitor into the existing IT landscape (e.g. CMDB…) as well as professional support directly via the platform with NetDescribe’s German consulting know-how. With NetDescribe’s consulting and integration support, you can ensure your operating processes efficiently and independently of your own resources.

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